Admission for PGPBM 2012-13 started. Apply Now !! | Great News! All our FIRST batch students (2010-2011) have got 100% confirmed INTERNSHIP @ Shoppers Stop (www.shoppersstop.com), Mahindra Retail (www.momandme.in), Aegis Ltd (www.aegisglobal.com) ,Vodafone (www.vodafone.in), Essar Oil (www.essar.com), NetElixir (www.netelixir.com), Customer Centria (www.customercentria.com)
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Discover ICEM

The Institute of Customer Experience Management (ICEM), the flagship institute of Aegis Global Academy, is the first-of-its-kind to offer an MBA equivalent program focused solely on customer experience management and customer-centricity.

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Message from the President
Message from President - Subir Ghosh

About Aegis Global Academy

As our globe shrinks with increasing connectivity, the strength and longevity of every relationship we forge becomes a function of the kind of experience we have.


This correlation between relationship and experience exists not merely among individuals but also between organizations, their partners and vendors, and most importantly, their clients.


Aegis Global Academy emerged precisely to address this need to move into the experientially driven phase of economic evolution and amplify the human side of every business interface or interaction.


It is our aim to produce graduates suited to the changing needs of a globalized economy - where decisions at key junctures are not made only on the basis of cost or labor arbitrage but on customer and business experience.


Our Approach


The Aegis Global Academy provides management education, an MBA equivalent, catered exclusively to the services industry. Our emphasis on experience management extends even to the way we have designed our curriculum. We call it the 65x35 approach.


Partnering with world-leading experts in the field of education and experience management, we have crafted a program that will put you right in the center of experiential learning through live management of customer contact channels and internships for 65 percent of your course requirement. This will be backed rigorous theory and evaluation for 35 percent of the program time.


In sum total, we are confident that at the end of your program you will be 100 percent ready to manage your interactions from day one in the industry.

Thought Leaders in Campus
Mr. Ravishankar N Mr. Ravishankar N
Media Partner - Media Planning Associates, Bangalore

Session on: The science of Media planning & Advertising.
Mr. Mallikarjuna Rao Mr. Mallikarjuna Rao
Vice President – Shared Services, IDEA Cellular

Session on: Customers and Customer Service: The Changing Landscape.
Mr. Anand Gupta Mr. Anand Gupta
Executive Vice President, Dhanalaxmi Bank

Session on: Alternate Channels in Banking Industry.
Dr. Vimi Jham Dr. Vimi Jham
Professor, IMT Ghaziabad

Session on: Customer Marketing : The tool of Customer Relationship Management.
Ms. Anita Sarkar Ms. Anita Sarkar
Professor, XLRI, Jamshedpur

Session on: Employee Empowerment - using a bestselling case study, Employee Engagement at Modern Appliances Inc(A) of Richard Ivey School of Business.
Dr. Mathew J Manimala Dr. Mathew J Manimala
Professor, IIM Bangalore

Session on: Paradigms of People Management: Best Practices from Corporate and Academic Organizations.
Dr. Paritosh C. Basu Dr. Paritosh C. Basu
Group Controller, ESSAR Group

Session on: Decision Management – The Universal Driver for Value Creation
Dr. Ravichandran Dr. Ravichandran
Director, IIM Indore

Session on: Real life Customer Experience
Mr. Sanjeev Mago Mr. Sanjeev Mago
VP Insurance Retail, Aegis Global

Session on: Importance of Customer Experience in the Insurance Industry
Mr. Mandeep Bakshi
Associate VP – Business Development, Planet M

Session on: Sales & Distribution
Mr. Bhupesh Dinger
Executive Vice President - Project Management, OMKAR Developers

Session on: Changing Trend in Customer Expectation
Mr. Sandeep Manudhane
Founder Chairman, PT Universe

Session on: Assertiveness
Mr Anil Sharma
Head – Learning & Development, ESSAR Energy

Session on: Customer Experience Management and Entrerpreneurship
MS. Smita Tharoor MS. Smita Tharoor
CEO of Tharoor Associates, London - UK

Session on: Thinking Differently
Mr. Udayan Bose Mr. Udayan Bose
Founder & CEO, NetElixir Inc, Princeton, New Jersey

Session on: Entrepreneurship
Mr. A V Satheesh Kumar Mr. A V Satheesh Kumar
Vice President - Member Services, SKS Microfinance Limited

Session on: MICROFINANCE - PROMOTING FINANCIAL INCLUSION
Dr. B. Ilango
Former Vice Chancellor, Bharatiyar University, Coimbatore

Session on: MANAGEMENT THOUGHTS AND QUOTES
Mr Ajay Avasthi
Senior Vice President, Reliance Communications

Session on: TELECOM and RURAL INDIA
For More Information

The Economist magazine forecasts that out of the 85 million new jobs expected to be created in the next decade, 45 million will be in the Services Sector.

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