15 MONTHS OF SHARPENING POTENTIAL
A GLIMPSE OF THE YEAR AHEAD
| TERM 1 |
| 1. |
Foundation Program |
| 2. |
General Management Program delivered by IIM Indore: |
| |
- Behavioral Studies
- Sales & Marketing Fundamentals
- Service Management
- Operation Management
|
| 3. |
Communications |
| 4. |
Industry Overviews |
| 5. |
Industry visits |
|
|
| TERM 2 |
| 1. |
General Management Program delivered by IIM Indore: |
| |
- Financial Accounting
- Innovation & Creativity
- Human Resources Management
- Marketing Research
- Economics
- Understanding of New media
|
| 2. |
Customer Experience Management Program by SQC, Singapore |
| 3. |
Professional Selling and Communication Skills |
| 4. |
Industry Specialization as opted by the participants [from the options of Telecom, Retail, ITES, Banking, Insurance and Customer Experience Analytics] |
| 5. |
Industry visits |
|
| TERM 3 |
| 1. |
Customer Experience Management Program delivered by SQC, Singapore |
| 2. |
General Management Program by IIM Indore: |
| |
- Strategic Management
- IT and Business
- Data Mining for Decision Making
- Customer Life Cycle Management
|
| 3. |
Industry Specialization |
| 4. |
Industry visits |
|
|
| Internship |
- 16-week internship in the related industry.
- Exposure to the real corporate environment.
|
|
Institute of Customer Experience Management’s Post Graduate Program in Business Management is a 15-month program where the onus of learning would rest with the student. A lot of effort would need to be put in to prepare for each session. Every course has various evaluation components such as the following:
- Class Participation and Role plays
- Quizzes and Case Studies
- Individual and Group Assignments
- End Term Examinations
The pedagogy for each course is determined by the course faculty in consent with the Director and based on the overall guidelines of Aegis Global Academy.
