Aegis Global Academy announces launch of first of its kind in the world – Institute of Customer Experience Management (ICEM) on 28th May 2010
Aegis Global Academy - Business School, Management Institute India
Institute of Customer Experience Management
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Institute of Customer Experience Management (ICEM) offers 15 months, full time Post Graduate Program in Business Management (PGPBM) and short term Management.. -
ICEM advantage includes, IIM Indore & SQC Singapore as knowledge partners; Harvard Business School Case study methodology; Service Industry specialization and.. -
I encourage that you pour your heart and soul in making the best use of the faculties, staff, and visiting professors from some of the world's finest academic and business.. -
At ICEM, we believe that the best way to train our student participants for the industry is by releasing them from the confines of the classroom,” states Subir Ghosh, President
Mission & Objectives
"To promote and enhance the culture of customer-centricity by equipping all persons across organization levels engaged or wishing to be engaged in consumer intensive businesses with the right mindset, skill set and knowledge or processes..." is part of our Mission Statement
About Aegis Global Academy
As our globe shrinks with increasing connectivity, the strength and longevity of every relationship we forge becomes a function of the kind of experience we have.
Read more about Aegis Global Academy.
About ICEM
Institute of Customer Experience Management (ICEM) offers 15 months, full time Post Graduate Program in Business Management (PGPBM) and short term Management Development Program (MDP) to working executive.
About Aegis & Essar Group
Headquartered in Mumbai, India, Essar is a US$15 billion group, operating from across 20+ countries with more than 70,000 employees worldwide. ICEM is as ESSAR Enterprise.
Welcome from the President
Welcome to Aegis Global Academy at Coimbatore. Founded in 2010, AGA is world's first Institute Of Customer Experience Management is the first-of-its-kind to offer an MBA equivalent program focused solely on customer experience management and customer-centricity.
Our emphasis on experience management extends even to the way we have designed our curriculum. We call it the 65x35 approach.
We're housed in a state-of-the-art facility with modern amenities like wifi, recreation center, library, auditorium, and cafeteria. Discover more about us online and come visit our beautiful campus in person.
— President Subir Ghosh.
ICEM Advantage
ICEM advantage includes, IIM Indore & SQC Singapore as knowledge partners; Harvard Business School Case study methodology; Service Industry specialization and the winning pedagogy of 65% Practical + 35% Theory = 100% Employment Ready
Alumni Association
A well-knit community of well-trained customer experience management professional 'service champions' with "Mission-First, Me-Next" mindset, is the Vision of our Alumni Association.
Class of 2012 at IIM Indore
The Class of 2012 were in IIM Indore for their Week-Long 'In-Campus Module Training' in General Management Program. Spread over 6 days, the sessions covered various aspects of business management.
Director's Corner
“Make a difference with Mission First, Me Next mindset” , says Dr Nagendra Chowdary, ICEM Director
Call us at
1800 209 8777
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*AUTONOMOUS PROGRAMS. NOT RECOGNISED BY AICTE/UGC