COPC Inc., USA

Customer Operations Performance Center Inc. (COPC Inc.) is the world’s leading authority on customer contact center and vendor management operations.  The COPC® Family of Standards is the most prestigious and rigorous measurement system in the contact center industry and the only proven set of global best practices designed to reduce costs, improve efficiency, boost customer satisfaction, and increase revenues.   COPC Inc. is bringing their knowledge and expertise to you by delivering their highly sought-after series– COPC® High Performance Management Techniques Training – up to 16 modules of contact center management best practices, benchmarks, and detailed “how to” training. Successful completion will give you the tools and knowledge for how to run a high performance contact center.