Aegis Global Academy - Business School, Management Institute India

Institute of Customer Experience Management

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IIM Indore is our Knowledge partner

IIM Indore is our Knowledge partner with respect to curriculum development, delivery & certification of General Management modules. Include academic sessions at IIM Indore campus, IIM professors visiting the Coimbatore Campus and live sessions involving VSAT and equivalent technology
Service Quality Centre (SQC)

Service Quality Centre (SQC) is an international management consulting and training company, with offices located in Singapore, Malaysia, Indonesia and China. ICEM’s unique curriculum ranging across the aspect of customer experience and lifetime value management has been exclusively designed, delivered & certified by SQC
The COPC Family of Standards

The COPC Family of Standards, headquartered in Texas, USA, is the most prestigious and rigorous measurement system in the call center industry. ITeS specialization students are COPC certified as part of the PGPBM learning & development process
Harvard Business School (HBR) cases, learning materials

Harvard Business School (HBR) cases, reviews & learning materials; Capstone courses, Field visits, Gramdarshan, Movies & Book reviews, Projects, Communication enhancement programs, Business analytics with customer centricity, are all part of the PGPBM at ICEM

IIM Indore

Established in 1996, the Indian Institute of Management Indore is the sixth in the prestigious IIM family of management schools. The institute was chosen to be set up in Indore to give an impetus to management education in central India and has ever since been acting as the pioneer in the field of management, interfacing with the industry, government sectors and PSUs.

SQC, Singapore

Specializes in management consulting and people development interventions in the domain of Service Quality and Customer Experience. Founded by Singapore Airlines (SIA) and the Standards Productivity and Innovation Board of Singapore (SPRING Singapore) in 1990, as part of Singapore's national initiatives to help organizations to improve in service quality, SQ Centre has partnered with over 3000 organizations across 20 countries to achieve sustainable results in service excellence.

COPC Inc., USA

CUSTOMER OPERATIONS PERFORMANCE CENTER Inc. (COPC Inc.) is the world's leading authority on service-chain operations management, including performance improvement for buyers and providers of customer service, customer contact center, and business process outsourcing operations.

Since 1996, COPC Inc. has helped more than 1,200 organizations in 50 countries improve customer service by using the COPC® Family of Standards, the industry's first and most comprehensive set of performance management operating models for customer service operations. Today, it remains the only performance-driven and industry-governed global best practices model that simultaneously increases both customer satisfaction and profitability.