Service Quality (SQ) Centre Pte Ltd (SQ Centre), Singapore is an international management consulting and training company, with offices located in Singapore, Malaysia, Indonesia and China. The Academy's unique curriculum in ICEM ranging across the aspect of customer experience and lifetime value management has been exclusively designed by SQC. More so, its faculty is going to be involved with the ICEM faculty, which will be the first for India. The Academy's involvement with SQC would involve lecture sessions by SQC faculty at the Coimbatore campus and also role plays, live cases, and video-based simulations, giving students a rare opportunity to learn and interact with one of the world's best. Further students also have the option of doing one SQC model at the Singapore campus against payment of a nominal additional fee. What makes SQC the best is its hands-on experience and expertise in assisting over 3,000 organizations from more than 20 countries worldwide. SQC across its varied clientele has helped improve the performance of organizations, public and private, large and small for over a decade. SQC's believes in partnering clients to create Service Quality and Innovation Solutions that help them to create customer value and develop a culture that is customer focused and innovative. They enable clients to adapt and gain a competitive edge to meet the challenges of the global marketplace in the changing knowledge-based economy.
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Impressive gamut of SQC's clients
Public Sectors/Business Consulting
- J Walter Thompson
- Shell Petroleum
- OTIS Elevator, etc
Information Communications
- Tata Teleservices
- BPL Mobile
- Nortel Network
- Deutsche Telekom
- Nokia
- Motorola
Logistics/Aviation/Automotives
- Singapore Airlines
- Vietnam Airlines
- Abu Dhabi International Airport
- Delhi International Airport
- GMR-Hyderabad International Airport, etc
Banking & Finance/Insurance/Others
- ABN AMRO Bank
- VISA, United Overseas Bank (UOB)
- Standard Chartered
- Citibank
- American Express (AMEX)
- Development Bank of Singapore (DBS)
- Kotak Mahindra Bank (India)
- Bank of China
- Prudential Assurance
- Procter & Gamble (P&G), etc
Retail & Hospitality/Healthcare
- Louis Vuitton
- Hush Puppies
- Shangri-La Hotels & Resorts, etc
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Landmark initiatives
Public Sectors/Business Consulting
- Partnered the Civil Aviation Authority of Singapore to garner the Singapore Quality Award (SQA) in 2003
- Customizing several initiatives for Abu Dhabi Airports Company (ADAC)
- The iconic Singapore Girl of the Singapore Airlines (SIA) is SQC's symbol of quality customer care and service
- Designed a training program
- Transforming Customer Service (TCS) for SIA
- Designed a customized Trainer's Equipping Program for Azerbaijan Airlines (AZAL), the national carrier of Azerbaijan based in Baku
- Training the Porsche staff worldwide
- Developed the award-winning ShangCare III hospitality module that Shangri-La Hotels and Resorts, are renowned for
- SQC trained all the service staff across Qingdao during the 2008 Beijing Olympics 12
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For more information, please visit http://www.sqcentre.com
